Very satisfied. As expected from a big company, instructions were clear. I got a free upgrade, and the confirmation message after return was very clear, with no extra fees.

Quick rental process, easy return, friendly customer service with no unnecessary hassles.

The staff were very friendly, and there was hardly any waiting. We got the car immediately and the procedure was very simple.

We booked a Toyota Highlander, but HERTZ gave us a Hyundai Tucson. The rental prices for these two cars are very different.

Low efficiency. Due to incorrect data from the rental company's customer service, the seven-seater car we booked turned into a five-seater. We waited forever for the car wash. We found out they gave us the wrong car after half an hour, then the staff contacted the rental company customer service to exchange it, and we had to wait another half hour. So frustrating!!!