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+1-8007618913
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+1-2897685366
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+81 3-4578-4029
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From Chile
+56-226665927
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+57-6017940262
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+86-1089171020
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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 6564520330
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 6564520330
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Reviewed: Wed, Oct 9, 2019
About Budget: 2.0 /10
This company is terrible and has no limits to its greed. From the very first day of picking up the car, there were various issues. Initially, I stated that I did not need any additional insurance. However, when they gave me the contract to sign, they intentionally showed the last page in Italian (the contract was multi-page, with the first page in English). Only after I requested the English version did they switch it for me. In the English contract, I noticed an extra insurance charge of over 300 euros and questioned it. Shamelessly, they claimed this insurance could not be canceled, saying it was chosen when I initially booked (who are they fooling? I booked my insurance through a Chinese company, which has nothing to do with the car rental company, so this charge should not appear in their contract). After repeatedly asking for cancellation without success, I had to call the rental company, and only after a representative mediated were multiple service fees canceled (this is when I found out they also charged for multiple drivers and a full tank return fee, even though they only verified my information, yet still charged for multiple drivers). Finally, after signing, they did not immediately send me the pick-up contract via email, causing around an hour delay before they sent the pick-up confirmation email (which was needed to get the car). Returning the car was just as problematic. Despite no accidents or scratches, and even with photographic evidence of the car's condition at pick-up, they unfairly blamed a small scratch on the tire on me, refused to provide evidence or photos of the damage, and forcibly charged me 700 euros. Furthermore, they told us to leave after confirming the return, saying an email would follow, but then delayed the return confirmation, charging an extra day's rental fee, and shamelessly deducting a fuel service fee (even though I pointed out the full tank at return, with the inspector giving me a thumbs-up, they still charged me 30 euros for fuel. This is the first time I’ve encountered such shameless behavior. It seems like the car rental staff in Italy are all equally unscrupulous).
About QEEQ: 10.0 /10

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