Despite repeatedly confirming at pickup that I had already purchased insurance and did not need any additional coverage, I was still charged 100 euros for so-called insurance when I returned the car. After multiple phone calls, I still haven't received a satisfactory answer. The refund process is still under verification, and I haven't received the refund yet!
The staff added a fee to the bill without informing us and without our consent! Later, they denied it and didn't respond to our communication. Terrible service, do not choose them!
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