It's okay.

Never choose Hertz for car rentals. The waiting time is long, and any foreign member can cut in line ahead of you. The wait was at least half an hour, and the staff's attitude was poor. In all my overseas car rentals, this was the worst experience. Most importantly, they did not provide the car I wanted. I booked an Alfa Romeo Giulia but got a Volkswagen Touran instead, claiming it was an upgrade. Do two adults really need an MPV? If it weren't for the rain, my wife and child waiting for an hour and a half, and the long wait time, I would have canceled the order.

Poor service attitude, arbitrary price increases, did not recognize our app reservation. Took a lot of effort to resolve.

No service in Chinese, no support for UnionPay cards, high fuel prices at the return station, but the return process is fast

The registration process for a new customer took too long and was significantly slower than car rental procedures in our country, but the service attitude was quite good!