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Search for Record Go Car Rentals in Barcelona
Reviewed: Thu, Sep 7, 2023
About Record Go: 2.0 /10
There was an issue with the fuel gauge. The pump stopped when refueling was supposed to be full, but I added 5 more euros of fuel. When returning the car, it still showed a bit less. The staff said they would verify it with a colleague, but then got busy with other things. We didn't have time to wait as we needed to catch our flight, so we took a photo and left. A week later, they still hadn't verified it. They could at least refund the undisputed part of the fuel charge! Verify the disputed part! But no, they just drag it out! 108 euros, not a cent refunded! Luckily, I took a photo of the fuel gauge when I left, as evidence. Otherwise, with no proof from the staff, where would I go for customer service? Now their response is just to wait! Who knows how long that will be!

Relevant Reviews on Record Go Barcelona Airport

Felix Brown

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Reviewed: Fri, Sep 13, 2024
About Record Go: 10.0 /10
There is a fuel deposit, but as long as you refill the tank when returning, it will generally be refunded within about three days.
About QEEQ: 10.0 /10

Poppy Sidney

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Reviewed: Sat, Aug 31, 2024
About Record Go: 10.0 /10
Very efficient.
About QEEQ: 10.0 /10

Alice Philip

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Reviewed: Wed, Jun 26, 2024
About Record Go: 10.0 /10
Not bad
About QEEQ: 10.0 /10

Harlan Isaiah

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Reviewed: Sun, Apr 28, 2024
About Record Go: 2.0 /10
This company is not good; the queue time is long. They require a credit card hold of 1200 euros when picking up the car. If you don't have one, you are forced to purchase their insurance for 70 euros. An additional 40 euros is required to go to Andorra.
About QEEQ: 8.0 /10

Hilary Rusk

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Reviewed: Fri, Aug 12, 2022
About Record Go: 2.0 /10
Average

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