Quick pickup

The store is a bit far, but the car condition is very good; very satisfied.

We were given a car with over 30,000 kilometers on it, and both the front and rear bumpers had scratches. There was no staff who spoke Chinese, which made communication a bit difficult given our average English skills. However, their attitude was alright. When returning the car, there was a scratch, but since we had full insurance, it was OK after showing it to the store staff.

I was very satisfied with Hertz this time. Picking up and returning the car was very convenient. The rental price was very affordable as I purchased the full insurance package from a promotion. After some consideration at the store, I also opted for the towing insurance at 3 AUD per day. The return location in Melbourne is right in the city center, conveniently on the left side of the road, and the return process was quick. But make sure to return the car on time!

Everything was just perfect. They even gave us a much better car than we ordered which was amazing! Just the drop off location on the airport was bad but it was because of some construction there. And I think I still haven’t received the deposit back but it probably takes time so I hope it will be ok and I would recommend Hertz to anybody in Sydney!!