Overall good. The car pickup location was poor. Initially they said it's okay, but after re-queuing they said it wasn't, which wasted 2 hours. The receptionist had a terrible attitude.

No waiting in line

Very quick, staff was friendly and in good spirits

We rented three cars, and there were two agents at the time. One was an African American elderly lady, and the other seemed to be an elderly Indian lady with big eyes and a very wide jaw, looking somewhat like a lizard. She was extremely poor in attitude, appeared to discriminate against Chinese people, and secretly added insurance to our rental despite us explicitly stating that we did not want any additional insurance. Her service attitude was extremely poor! The other African American elderly lady was very good.

Got a car with a flat tire, and it was a Japanese car with manual seat adjustment. Not a good rental experience.