Portland-San Francisco-Los Angeles-Las Vegas-San Francisco-Portland

The staff at the counter was slow, with only one person working there. They slowly took their time. The key issue was being told we'd have to pay $90 to pick up the car on time, otherwise, we'd have to wait in line for an hour and a half. In the end, we neither paid nor waited in line.

Long wait times at the counter, rude staff, persistent upselling, repeated insurance offers, misleading sales tactics

Average, doesn't feel like a big company.

At the drop-off location, sign was not clear whether print-out receipt availabe or receipt in an E-mail only.

Like: I LOVED the cost, but the experience was amazing and easy. I will definitely go through your company and Hertz in the future for all my travels as long as they are like this one!