Frankfurt - Cologne - Bickenfield - Luxembourg

No issues encountered, acceptable service attitude

When I arrived, they told me my car model was unavailable. They offered me either a huge 7-seater MVP or an upgrade to a Ford SUV. They said it would only cost 10 euros more per day. Later, I found out that renting it for 7 days was 1,000 RMB more expensive, probably because they didn't tell me about the additional high taxes.

Very dissatisfied. On the day of pickup (10 AM), there was basically no difference between having a reservation and not. No cars were available. How can such a big rental company allow overbooking? All the customers in the store were confused. It doesn't make sense to not have any cars. The staff said that when they returned to work, there were only two cars for 18 reservations. I've rented cars abroad many times, and this is the first time I've encountered such a situation. Waited in the store for over an hour until someone finally returned a car. Luckily, I know how to drive a manual. If I had to wait for the automatic I reserved, who knows how long it would have taken... It's really XYZ(&%##^....

Hertz's overall service was terrible. We had to wait in line for more than half an hour at Frankfurt Airport to pick up the car, only to find out that their store's computer system and POS machine were both down. They said they needed to do a pre-authorization over the phone. After showing them three cards, they finally said it was successful. However, we received bank messages showing pre-authorization on all three cards. They provided incorrect parking information, making us search for the car for quite some time, and eventually, we got help from staff from another rental company to find the car on an upper level. When returning the car at the Frankfurt city center location, I requested a receipt and was told to come back the next day. When I went the next day, they said they would check immediately and to come back in 20 minutes. After waiting 20 minutes and returning, the counter staff had already left. A neighboring rental company employee said he received an emergency call and had to leave. We had to go back a third day and were presented with a bill over 600 euros higher than our booking. When we discussed the incorrect charges with the staff, they told us that they billed according to the computer records and advised us to call customer service. We had to fly back to our home country that day, so we could only handle the issue after returning. Overall, this was a terrible car rental experience.

I told the staff that I had to go to Switzerland and paid Euro 35 for travelling accross the border. I understood that part and paid. I was told the car had most likely the required sticker for going across the border, which it did not have and I paid Euro 40 at the border. When I returned the car I was told I had to pay an addional 52 Euro border fees, which was all in all very disappointing as my currency is South African Rands which is x 20 in other words I had to pay R 1840 in addion which is a lot for me !

I told the staff that I had to go to Switzerland and paid Euro 35 for travelling accross the border. I undertood that part and paid. was told the car had most likely the required sticker for going across the border, which it did not have and I paid Euro 40 at the border. When I returned the car I was told I had to pay an addional 52 Euro border fees, which was all in all very disappointingas my currency is South African Rands which is x 20 in other words I had to pay R 1840 in addion which is a lot for me !