Renting a car was quick and convenient, returning the car was hassle-free, and the service was excellent!

The car was excellent as I paid for an upgrade. However, the service was very poor, and the staff at Hertz were rude and unreasonable. I do not recommend using Hertz.

I told the staff that I had to go to Switzerland and paid Euro 35 for travelling accross the border. I understood that part and paid. I was told the car had most likely the required sticker for going across the border, which it did not have and I paid Euro 40 at the border. When I returned the car I was told I had to pay an addional 52 Euro border fees, which was all in all very disappointing as my currency is South African Rands which is x 20 in other words I had to pay R 1840 in addion which is a lot for me !

I told the staff that I had to go to Switzerland and paid Euro 35 for travelling accross the border. I undertood that part and paid. was told the car had most likely the required sticker for going across the border, which it did not have and I paid Euro 40 at the border. When I returned the car I was told I had to pay an addional 52 Euro border fees, which was all in all very disappointingas my currency is South African Rands which is x 20 in other words I had to pay R 1840 in addion which is a lot for me !

The car was not as I wish but it is not bad The staff on the counter was very helpful

Thanks

Hertz did not supply the ordered car but different model ,the guy at the counter was very rude .