After entering the store, I scanned the code to get a number. The process was fairly quick. Took some time to find the car, but later a staff member helped locate it.
The attitude was average, but the efficiency was good. The process of picking up and exchanging the car was quick. However, the car initially assigned to me couldn't be found, so they provided another one, which was covered in scratches.
The provided vehicle was old and full of scratches. During a 5-day rental, we had to stop at a highway service area to refuel. After parking for about ten minutes, the vehicle wouldn't start due to its own issues. Following coordination with the car rental platform, we exchanged the vehicle at a Lisbon branch, but this delay caused a 7-hour interruption. On May 29, we returned the car on time in Madrid. The vehicle breakdown caused a 7-hour delay, leading to significant panic and anxiety. Not only did we receive no compensation, but one week and three weeks after the return, 1700 euros were deducted from my credit card twice. This rental company provides poor quality vehicles and is very dishonest. During the vehicle exchange in Lisbon, the staff prohibited recording and threatened to sue us if we did.
Long waits for checkin. Chaotic checkin and checkout procedures. Charged more than my agreement stated (multiple extra deposits). Long ride to-from airport, and shuttle service limited.
Overall, the hassle was not worth the savings.
About QEEQ:8.0/10
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Centauro Madrid Airport
Mary Giles
-
-
-
-
View more >Xavier Sweet
-
-
-
-
View more >Max Adam
-
-
-
-
View more >Rosalind Wilmot(t)
-
-
-
-
View more >-
-
-
-
View more >