The car's condition was basically satisfactory, but the safety seat was extremely old and worn out.

The counter staff was wonderful.

Price Drop worked very well.

The waiting time for the shuttle from LAX was over 30 minutes which was really very inconvenient. Another thing, I wish that they don't allow smoking in their vehicles. I am non smoker and the smell of the car had really annoyed me and triggered my asthma. That was a real disappointment from a huge company like Budget.

Very easy booking.

not enough staff to cope with the amount of people renting cars. Had to wait for 2 hours to be served.

all went smoothly and price drop was a bonus.

We got an upgrade. However, the car had 2 small problems: The tire pressure monitor light was on, despite filling the tires, and the seat belts were partly severed. otherwise the car was in perfect condition.

The insurance we got at the counter lacked the Towing and Roadside Assistance item that was part of the insurance we purchased (and included in the voucher). We refused to add.