The waiting time was too long, typically taking over an hour. Just after getting off the plane and being very tired, such a long wait was really exhausting.

Very bad, they overcharge

Arrived after midnight. The rental company had already added many items to the contract. I did an electronic signature on the computer without even receiving a detailed list, which caused issues.

The Avis counter staff at Barcelona airport said that I don't need to refuel the car, claiming that the company's fuel charges are the same as the gas stations. I used less than half a tank and didn't refuel before returning the car, but later I was charged for a full tank. This staff member seriously misled me about the fuel price and refueling rules, avoiding the important details, which is completely fraudulent.

No tuvimos que pagar nada extra de lo que ya habíamos pagado en la reserva a través de qeeq.com, ni seguros, ni comisiones, estaba todo incluido a un precio excelente.