Due to the rental company's shortcomings, the vehicle wasn't ready, making us wait for over half an hour. They also failed to point out previous scratches and accidents; the car was covered in water spots after washing, so we had to inspect it ourselves.
The car pickup process was very unpleasant. The rental company staff was unwelcoming, and didn't show any effort to understand the address in Chinese Pinyin. He impatiently directed me to the garage, which was located in a public parking lot next to the Ritz-Carlton.
The staff's attitude was mediocre. When I pointed out some scratches that were not originally mentioned, the female employee got quite upset. She couldn't make a decision on her own and had to call a supervisor to confirm and make a note.
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