Tampa to Orlando

Very quick and efficient check-in - and supplied an upgraded car as my preferred car was not available.

Having to change the reservation dates by a few days (due to Covid and flight changes) I tried to amend the booking on-line, but was faced with an increase in the rental cost of some $300. I contacted the customer service number to question this increase, but the agent wasn't able to supply an answer. Hence I cancelled the original booking on-line and made a new booking at the original rental fee!! All a bit unnecessary?

They charged me an extra $60 for toll rental that can be purchased for $5 at any pharmacy (I found out later) he could have advised me about that

My car smelled like cigarettes and I called and nothing was done about it I will never rent with you again