This car rental company is a complete scam. We clearly told the counter staff that we didn't want any insurance because we had already purchased full insurance from Zuzuche and showed them the proof. They spoke in Italian and used an Italian contract to charge us over a thousand euros for extra insurance, even though our rental fee was only two hundred euros. It's outright fraud.
The car broke down on the same day. The towing service was quite good, but I had to take a taxi to the airport to get another car, which was inconvenient.
The desk clerk explained me that they'll give me an upgrade for the same price + the fuel and in the end I ended up paying 250E for the upgrade. Disappointing experience, I'll steer clear of Budget in the future and I'll think twice before accepting any such "free" upgrades :-(
About QEEQ:8.0/10
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