Extremely poor experience. I've rented cars globally over a hundred times, and this was the worst! Avoid this rental company at all costs; it's full of traps!!!

The provided vehicle did not match the description, the car was narrow and uncomfortable, and the trunk was small, fitting only one large suitcase.

My flight arrived in New York early in the morning, and there was only one person at the counter handling car rentals. This person was not familiar with the procedures at all. I had to wait in line for two and a half hours, and it took three hours in total before I could finally drive away.

The reserved car model was not provided. They offered a random one.

The car was not available at collection, they failed to have any vehicle within the group I booked over 5 months ago.. no upgrade was offered and I ended up with a vehicle I could have booked online and saved over £200.00 before travel