We used Hertz for car rental in New York this time. The staff at pickup asked very detailed questions, which left us a bit confused, so we asked our daughter to help translate. It seemed like the platform needed to confirm the insurance details with us again. Although the staff had to repeat information, they were thorough, patient, and answered all our questions. Such a great service attitude. Returning the car was very simple, just leave the keys inside and park it as instructed. We passed through many toll roads while driving and asked about it. The staff said if we accept email billing, we can just leave. Otherwise, we need to patiently wait in line to handle it on-site. It really relies on trust and honesty.

Very satisfied

Spoke a bit fast, but the attitude was good

Accurate pricing with no extra charges, detailed service

At first, they said our order didn't include third-party liability insurance and suggested we buy one. However, when we declined, they didn't push it and were very polite. The car was even upgraded for free.