We arrived at the store at 1 am and needed to unlock a credit card via an app, but there was no WiFi available. The staff refused to offer a hotspot, forcing us to take the subway back to the airport terminal to access free WiFi.

Good, the car is very new and easy to drive.

The car pickup process took up to two hours. We arrived at the pickup point 15 minutes earlier than our scheduled time, but had to wait in line and only got the car two hours later. When returning the car, the agreed return point was actually closed two years ago. Can you believe it? Yet, it's the truth.

Very good

For enjoyed trip

The car was cleaned, washed and ready for me. A major plus for me and why I normally book with Budget. No last minute surprises.

This is my second time. Easy to to use and best price offered.