Double charging

Very satisfied

Service was fine, but we were pushed to buy insurance even though we already had full coverage. Had to contact QEEQ customer service to resolve it.

The service was nothing special. Be sure to check the car thoroughly during pickup and take plenty of photos. QEEQ has difficulty managing its partner rental companies. I booked a Honda City (known as Greiz in China) but was given a Honda Jazz (known as Fit in China). I chose a sedan because I had a lot of luggage, otherwise I could have opted for a smaller hatchback. When I raised the issue during pickup, QEEQ and the rental company both insisted they couldn't change the car because it was in the same group. We managed to fit the luggage by folding the back seats, but if there had been four people traveling, it would have been impossible.

The counter couldn't read our card and insisted it was our problem. Not until three people from different countries tried and failed did they admit it was their card reader issue. They offered no alternative solutions, wasting over an hour of our time. The first car they gave us was wrong, a smaller engine model. How come mistakes never work in your favor? We waited a long time for another car, and it still wasn't the model we reserved. Since the engine capacity was similar and we had already wasted a lot of time, we accepted it. Returning the car was even more frustrating. We called hours in advance to arrange the return but were told to call ten minutes prior. When we tried, the phone wouldn't connect. The airport signs were confusing, and we couldn't find the counter. We almost missed our flight and had to run to make it. It was a terrible experience.