Very good

I recommend everyone avoid renting from this store. I believe they intentionally make customers pay damages. During my car return, the actions of these two staff members were very dubious. I've rented cars in Phuket around 8 to 10 times, and never experienced something like this. Here’s my experience with picking up and returning the car. When I picked up the car, I noticed scratches all around the vehicle, including the tires and rims. I took photos with my phone, but the two staff members seemed impatient and said it was no big deal. When I was about to drive, I realized the left side mirror couldn’t be adjusted and called the staff to fix it. Fifteen days later, I returned the car in the evening, driving it to the parking lot. Two staff members came over to inspect the car, acting rather strangely. They immediately went to check the front windshield and found a tiny spot. They then asked if I had photos from when I picked up the car. I showed them the video I took, but they insisted the spot was my fault and that I had to pay for it. I carefully reviewed the video and found that the spot was already there before I took the car. After some dispute, they reluctantly accepted that I didn't need to pay. However, the whole process felt like a setup to make me pay. It seemed like they already knew about that spot. I believe many people have had to pay because of this. I suspect this will continue happening, so I advise everyone not to rent from this place. Really, if you have to rent from here, make sure to take detailed photos of every inch of the car and the glass. They will make you pay for the smallest mark. I suggest the car rental company investigate if this store is suitable for partnerships.

The rental company promised Chinese language support, so I didn't purchase the Chinese service from the car rental platform. However, it was useless because neither side's English was good enough. The car transferred to me was a Mitsubishi and a diesel, which I only discovered the next day. But the car was very new and easy to drive.

First time driving abroad, the customer service was very patient and guided me, helping me quickly familiarize myself with the vehicle, traffic rules, and other information.

Car condition was good, only run 9000+ kms. Car was clean. Need to pick up car in the domestic airport car park. Drop off was inconvenient. We were told to call Thai Rent A Car 10 mins before but our SIM couldn't make local call so had to get them from the counter in arrival hall.