I needed to rent a car for 20 days, but on the second day of use, the car's display indicated a lack of windshield washer fluid, so I had to buy a bottle and refill it. On the third day, the vehicle indicated maintenance was needed in 300 km. Because the display was in Turkish, it seriously affected my usage. The rental company's customer service told me that for diesel cars, it might need AD Blue or engine oil, and I should add it myself. However, they did not inform me beforehand who would cover the cost or what brand of AD Blue and engine oil to use. I found a Shell gas station and asked the staff to check, and they said the message was not for adding AD Blue. This caused a whole day of worry about using the car improperly and potentially damaging it.

There should be staff holding signs at the airport for pickup. The car pickup location is a bit far from the airport.

This was the worst car rental experience I've ever had. Since I didn't buy insurance when renting, the company accused me of causing a dent in the car door upon return. Without providing any proof, they directly charged me 13,000 lira, which is about 3,500 RMB. It took a month of complaints through the rental platform to get 2,000 RMB back. The rental company is truly deceiving, with no regard for after-sales service or customer rights. With the pre-authorization on my credit card, they could charge any amount they wanted. The after-sales service attitude was simply atrocious!

We reserved an “intermediate” size car online. The guys at the counter at Sabina Gokcen Airport in Istanbul had a good attitude. They offered to provide a diesel car instead of gas, to save on fuel. We agreed. Separately, we asked if we could extend our rental from 3 days to 4 days. Green Motion COULD NOT EXTEND OUR RENTAL FOR ONE MORE DAY which seems like a no-brainer that other rental companies do all the time. They said we’d have to return the car and re-rent it if we wanted to extend the rental. We will not spend the extra time to do this. I will look for a car from a different company in the future for this problem alone. When we got to the lot, they personnel at the lot lined us up with a diesel car that was a “compact” size. We had to insist that they give us the class of car we reserved. We showed them our paperwork from the desk, they complied and gave us an intermediate sized car. Please don’t make me have to stand up for myself again. Green motion seems sleazy if they fail to provide what I reserved. All other details of the car rental we’re fine.

Booking online was smooth and we got what we wanted. Thumbs up to easyrentcars.com.

Catastrophe