Renting the car was convenient, but returning it was very inconvenient. Although we were told that we could return the car after working hours, the garage was closed, causing us significant trouble in the middle of the night. We had to pay for parking ourselves and wait until the next morning when the office opened to return the car. This was really unsatisfactory.

Although it's during the pandemic, it didn't affect the car rental service.

Very satisfied, the pickup process was smooth with no extra fees.

Had a bit of a wait picking up the car. It seems like I received an upgrade as the car was larger than what I had booked.

Easy to book but mobile app not working as well as desktop version.

Like: Good service Car reserved not available, so upgraded (which actually suited us better)
Dislike: Location in Boston difficult to find