After picking up our luggage at Christchurch Airport, the rental company was right there inside the airport. It was very convenient. The staff were very professional.
My wife and I provided international driving permits and translation copies, but they said they couldn’t be used. We had to spend 120 NZD to get local certification. I don't understand why you sent me an international driving permit, claiming it would work in New Zealand, but it couldn't be used there. It wasted a lot of our time and disrupted our planned route. It was terrible. If it couldn't be used, what was the point of sending me the international driving permit?
The service is quite satisfactory. There are a series of sales pitches when renting the car, but it's okay if you don't buy them. The staff is still very friendly. Returning the car is very convenient, just hand over the keys and you’re done. The RAV4 provided was very new, only had 15,000 kilometers on it, it’s a great car!
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