This was my first time renting a car abroad. The rental office at the airport had separate entrances and exits, which made returning the car a bit confusing. I hope they can provide clearer diagrams.
“Good staff, didn't get hybrid, terrible after hours drop off location.”
About AVIS:8.0/10
Good staff, but the drop off after hours is just terrible as you have to park on the street and pay for parking in downtown Amsterdam. Parking is very expensive and there are no parking places. Drove around in circles in the dark in heavy traffic for a while, I then decided to buy (expensive) hotel parking for the night.
Also, we did not get the hybrid we ordered, so petrol fees were higher than expected
The process of picking up the car took too long. There was a very long queue that moved very slowly. When we were finally served the person, although very nice and helpful, answered the phone while assisting us and had a 10 min conversation with another customer. He also was interrupted by other members of staff and had to stop serving us to speak to them - not great customer service!
Like: In airport desk, friendly sraff Dislike: Pick up took almost an hour despite only two or ttree customers on front of me. Only two desks open.
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View more >Dislike: Pick up took almost an hour despite only two or ttree customers on front of me. Only two desks open.