Overall satisfied, the counter staff followed the rules and did not push additional insurance.

Great service, returning the car was incredibly easy.

I had pre-booked a specific model, but they tried to deceive me by saying only a Nissan was available and I would have to wait at least 50 minutes for the reserved model. I refused to accept a Japanese car and insisted on the reserved model. Seeing my firm stance, the staff eventually gave me the keys to the reserved car. When I saw the Nissan parked nearby, it was scratched and only about 70% new, clearly an older model. While selling insurance is standard practice and can be declined, using deceitful tactics to push an inferior car is truly unacceptable!

Great service, very clean car, and good condition! Picking up and returning the car was very convenient.

After arriving in Las Vegas, the car made a strange noise. They replaced it for free with a mid-sized car, which was also very new.