Frankfurt to Wolfsburg

Not bad

The car was in good condition and very new. The pickup process was convenient and fast.

I hope everyone can be punctual. Arriving on time at the counter will be quick, usually within 15 minutes. The counter staff is friendly and not verbose. Once asked if you bought full insurance, they won't recommend it again. I walked from the long-distance train station to terminal 1 to pick up the car. The route is a bit long, but there are many signs. If you plan to go to another country, be sure to mention it in advance. It should be noted on the receipt and the fee charged. Otherwise, you need to find a Hertz location near Germany to add to the contract before leaving the country, which can be inconvenient.

Both picking up and returning the car were extremely convenient and fast. I originally booked a Mercedes C-Class, but since it was unavailable, they upgraded me to a Volvo XC60 for free, which was fantastic for highway driving.

This was the worst car rental experience I've ever had. Initially, we planned to pick up and return the car at the airport, but we returned it a day early at the Frankfurt train station. We specifically asked at the counter if there would be any extra charges and if the rental fee would change. I was okay with paying a fee for returning the car at a different location. The frustrating thing was the staff at the Frankfurt train station assured us that if we returned the car a day early, they would refund one day’s rental fee to our credit card. We happily returned the car, but after we got back home, we received a bill showing an additional charge of about eleven hundred yuan for five days of rental. We tried repeatedly to communicate and appeal with Zuzuche to no avail; they required evidence of our conversation with the employee at the Frankfurt Central train station. It's ridiculous, how are we supposed to provide that after returning home??? This was an extremely frustrating car rental experience.