Service was fine, but we were pushed to buy insurance even though we already had full coverage. Had to contact QEEQ customer service to resolve it.

The staff had poor English skills. When we picked up the car, they told us we could return it at the international terminal. But when we went to return it, they insisted we had to return it at the domestic terminal, which was under construction and a 20-minute walk from the international terminal. This caused us significant delays!

The counter is right in the baggage claim area, indoors. The car was parked at a temporary parking lot just outside the airport. Renting at the airport is more reliable and relatively cheaper than in other parts of the island. I hoped to get a Jazz (Honda Fit), and indeed that's what I got. The car was in good condition, though not brand new. We drove for 10 days from the south to the north, nearly covering the entire island.

As long as you bring the required documents and speak English, there are no issues. The shops in Phuket are small, so you cannot choose the car by yourself.

Good car!