The service attitude is quite good.

There were a few people ahead of me when renting the car, waited a long time. When it was my turn, it also took a long time due to my lack of English proficiency.

We brought our 3-year-old, but when we arrived, we found that the baby seat was not reserved. The car rental company did their best to help us.

There might have been communication issues between the rental car platform and HERTZ. At the store, the staff kept pushing additional insurance on me, even though I had already paid for full insurance online. The HERTZ staff just kept shaking their head, saying they couldn't see it. Since I was in a hurry, I didn't argue and ended up buying extra insurance. So, don't just focus on so-called big brand stores and their so-called low prices. Always clarify everything, or you might waste money.

Pretty good, convenient to pick up the car and quick to drop off. But Melbourne closes at 6 PM, which is really too early. I'm envious of Melbourne's lifestyle.