Satisfactory

The staff has a good attitude.

I booked a 'Mid-size SUV - Edge,' but on the day of pickup, they only had a 'Tesla Model 3,' and the clerk even told me it was an 'upgrade.' Ridiculous. You can compare the prices of the two models yourself. Since there was no Tesla Model 3 listing on QEEQ, and the rental company promised to exchange the car in two or three days when one became available, I reluctantly accepted. Three days later, I went to exchange the car, and they gave me a 'Compact SUV - RAV4.' The company still refused to admit the downgrade. Both QEEQ and Dollar's official site list the RAV4 as a 'Compact SUV' and the Edge as a 'Mid-size SUV,' with the Compact SUV generally being much cheaper than the Mid-size SUV on any given date.

Quelques difficultés de compréhension avec personnels pas toujours bilingues.

Like: The young lady who helped me what I arrived, was wonderful. She was helpful and apologetic about the delay
Dislike: There was one employee I talked to on the phone a number of times and she kept giving me wrong information. I had problems with my airline and this employee added to my stress.