Hertz BARCELONA SANTS Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Edwina Bloor

Spain

Reviewed: Tue, Jan 2, 2024

About Hertz: 2.0 /10

I was inexplicably charged an overtime fee. The invoice shows that I picked up the car at 3:13 PM, I parked the car in Hertz's designated spot before 3:00 PM, and handed over the keys around 3:00 PM. However, the return time mysteriously changed to 3:47 PM. By that time, I had already completed check-in and security procedures. The rental company used the time they inspected the car as my return time and unjustly charged the overtime fee, which is ridiculous.

About QEEQ: 10.0 /10

Hertz

Barcelona

Spain

1 days rental

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Reviewed: Thu, Aug 13, 2015

About Hertz: 2.0 /10

The staff at the pick-up location had a poor attitude and seemed impatient. The signage at the return location was not clear and the address was inaccurate.