The Thrifty counter at Christchurch Airport was easy to find, and the car model was the Hyundai IMAX as originally booked. However, when switching cars in Wellington, they said the IMAX was unavailable due to an accident and provided a 12-seater Toyota Hiace instead. In Auckland, the Thrifty counter had a Chinese male employee named Hi Ming. The Caucasian female colleague asked him to assist us, but he delayed for a long time. When I asked him in Chinese, 'Do you speak Chinese?', he quickly responded, 'I can not speak Chinese'... Please, your company hired you to provide Chinese services, and this was very rude.

Picking up the car was very convenient. The reserved car seat was already installed, and they were very helpful in readjusting it due to the height issue. Returning the car was as simple as handing back the keys.

Very convenient. Once you collect your luggage, you can see the counter. Just give your name to the reception, and after completing the formalities, you'll get the car keys.

After getting off the plane early in the morning, you can easily see the Thrifty counter right outside the baggage claim area. I was probably the first one to handle the car rental procedures that day.

Excellent service, only confused when thrifty was explaining the insurance, as I prepaid and took a full cover from easyrentcars, it seemed a pressure moment to sign a doc having access fees of 4000+

Excellent service, only confused when thrifty was explaining the insurance, as I prepaid and took a full cover from easyrentcars, it seemed a pressure moment to sign a doc having access fees of 4000+