The process was quite fast

Terrible experience, but why the extra charges??? My deposit had an unexplained extra charge of over 1000 yuan!!! The car was inspected at drop-off with no issues! The fuel tank was also full!!!

Europcar was informed by Easyrentcars that I will be late to pick up the reserved car. Despite that, I was informed that the car I reserved was gone and I had to pay extra for another car.

There is a big line for the shuttle service, and even longer line for Europecar counter. It’s not the amount of people, it’s the fact that they try to sell you extra insurance and work very very slow. They gave us a fiat500, except from the nice exterior, the car is very uncomfortable, and can’t withhold the mountain roads

We had to wait two hours for our car at Naples Airport: the ticket system is inefficient, the rental desk too small and understaffed. After the theft of our rental car (1 week into our stay in Italy), we were unable to contact Europcar by phone. They put you on hold for hours, then put the phone down on you or tell you to ring a different number. And they won’t call you back! Absolutely shocking!! We eventually got a new car but it took three days and two long journeys by public transport to get it sorted. Don’t use Europcar!