Picked up the car at Barcelona T1. Waited in line for about 15 minutes. The customer service representative was very friendly and although they did try to sell additional insurance, they weren't pushy. Just say no if you don't need it. The car pickup was in the underground garage, simply take the keys and go. Returns are at the same location as the pick-up. The parking lot is next to Area A. Make sure not to park in the wrong lot, or you will have to pay. Although there was only one person checking the returned cars, the process was quite fast, taking roughly 10 minutes per car.

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At the counter, they told us there were no cars of the model we reserved, but there was one nearby. They only gave us a car that was just returned from another city, making us feel like we were overcharged for the one-way fee.

A3 didn't give me a 1.4 Yeti. Are these the same cars? There's not even a display screen! Shouldn’t a substitute car be at least as good? They turned hostile immediately when I refused to buy insurance. So cold and scary!

The window was smashed and they directly charged me? At least inform me during the process.