There were many people, waited in line for an hour.

It's okay, but I had to explain a lot. Even though I had already bought insurance, the rental company still insisted I buy their insurance, which took over half an hour. Eventually, I had to call QEEQ's customer service and then explain everything to the rental company staff. After a lot of back and forth, they finally processed it. They also required two different bank credit cards for the deposit, claiming the A4 is a luxury car and two cards are necessary. Fortunately, I had them. Overall, it was okay. Just consider it a travel experience.

Standard service

The place to complete the procedures and the pickup location are separate (about 500 meters apart). The person at the pickup location had a very indifferent attitude.

We arrived early, and there was no one. The pick-up location was about 300 meters away from the main office.