This isn't the first time I've used Europcar. This time, I felt a bit misled. When I went to pick up the car, the staff had a heavy accent which made it hard to understand. They seemed to say my reserved car wasn't available and I had to get another one, which cost extra. In the end, I think I got an upgrade. It wasn't a big deal since I was traveling and there was a language barrier, so I didn't dwell on it.
The first experience of renting a car was pleasant, and the customer service was accessible and prompt.
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