CAR RENTAL REVIEWS ON EUROPCAR AT SEVILLA AIRPORT, SVQ

Everything was perfect.

Price drop protector did not work in my case. Rest all was good.

Satisfied

Very good, and the user experience is great.

I picked up the car at Sevilla airport. A male staff highly recommended another model, a MBW 2.20d, for us. He said that the car used diesel and it would has less fuel cost for travelling long distance. Owing to the darkness environment in the carpark, we could not easily identify the dirty situation of the car. After leaving the airport and under the sunlight, we found that the car was very very dirty. There was dust and debris inside the storing spaces at the doors and cabinet, mud on the carpart. Many white spots/paint on all seats. It was very disappointed that such car was not cleaned throughly before giving to customers.

The process was quick, and they provided reminders without aggressively upselling full insurance or GPS.

The first experience of renting a car was pleasant, and the customer service was accessible and prompt.

Okay

Good service

Very disappointed with the car rental company. When we arrived at the destination, they said the reserved car model was unavailable. We had to compromise and switch to a smaller car. It's been nearly 20 days since we returned home, and we still haven't received a refund. Doesn't Zuzuche have any emergency or reasonable handling procedures for such issues? How can they earn consumer trust with such service efficiency and ineffective communication with the car rental company? Disappointed!!!

Standardized service. However, there's no staff at the parking lot at night, which is inconvenient.

This isn't the first time I've used Europcar. This time, I felt a bit misled. When I went to pick up the car, the staff had a heavy accent which made it hard to understand. They seemed to say my reserved car wasn't available and I had to get another one, which cost extra. In the end, I think I got an upgrade. It wasn't a big deal since I was traveling and there was a language barrier, so I didn't dwell on it.

Keeps pushing for other car models

Convenient pickup and return, enthusiastic staff.