The front desk staff is good and answers all questions, but efficiency is too slow. Make sure to allocate enough time for pick-up and drop-off.

I can understand promoting higher-end models for performance goals, but I don't agree with misleading information to sell upgrades.

Simple and efficient

The woman at the Europcar stop was absolutely wonderful! She helped me to choose a car that would best fit my needs and made the renting experience very easy. She went above and beyond and gave me some great travel recommendations. Also, I loved the car she connected me with (I had initially chosen a different car). I would 100% recommend!!

The car had a range of body damages. The body damage was not significant. However, if the policy of the car rental company is to charge customers for damage, then those damages should be repaired with those funds prior to the next rental, one would presume. Regarding car function, engine and power were good. The air conditioning thermostat control was not functioning very well - it did not shut off the air when the cabin temperature was achieved. This appeared to be part of the car design in that the air temperature being blow into the cabin seemed to be changed with the thermostat control and the air would continue to blow irregardless of the actual cabin temperature. The car appeared to be equipped with a rear camera that would engage when in reverse. However, the camera was not operable all the time, suggesting that some of the prior body damage created a loose connection with the camera. Given the size of the car and the parking and streets in Europe, a rear camera would have been a useful feature, that was supposed to be part of the rental, but was not operable most of the time.