When booking through Zuzuche, I noticed there was a mileage limit on the rental options. Therefore, I didn't purchase Zuzuche's insurance but planned to buy the car rental company's insurance on-site and have them remove the mileage limit clause. At the car pick-up, I asked if I could buy full coverage without any mileage limit. The staff assured me there was no mileage limitation. Since the contract was in Portuguese, I trusted them and didn't translate it word by word. However, when returning the car, they still charged us for exceeding the mileage limit. I felt deceived, but since I signed the contract, even if I filed an after-sales complaint with Zuzuche, based on my years of experience with them, they would definitely not sincerely help resolve such issues. So, I could only accept my bad luck and consider it a costly lesson!
The car we had expected was not available so we had a free larger vehicle which was comfortable with adequate room. We could have had a bit more instruction on the workings of the vehicle as it had technology with which we were unfamiliar.
About QEEQ:10.0/10
Drop off was confusing as the signage was not clear. Which parks were for which rental firms could have been much clearer. Booking was easy .
I booked a BMW X2 but not available and offered a Volvo XC40 which was acceptable. Counter staff was very helpful and efficient but pick up counter was average. Overall the whole process was smooth.
The hotess put a New assurance on my contrat and she don't explain me. I discover that on my final facture most expensive than initial reservation
About QEEQ:8.0/10
Good web site to rent a car
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