Europcar's service is quite average. Since our flight arrived early and there were fewer people at immigration, we arrived nearly two hours before our scheduled pickup time. The staff told us that the car we booked was not ready yet but we could pay an additional 120 euros to upgrade to a Jeep SUV 4xe (we couldn't find this exact model). We agreed to the upgrade, but the car we received was underwhelming. While driving, the steering wheel felt jerky and shifted slightly. The car's acceleration was slow, and the fuel tank was only around 30 liters, which is quite small. Truly regretful.
The rental cost did not match the amount shown at drop-off, being about 30 euros higher. The actual charge was significantly higher than shown at drop-off, around 40 euros more, which was very disappointing.
“Slow service at Munich from Europcar but redeemed by eastrentcars response.”
About Europcar:8.3/10
waited 90 minutes to get car. long queue due to staff off sick. apologies given. but dreadful start. Car hadnt been cleaned.
About QEEQ:10.0/10
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I got a good car at a competitive price.
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