Reasonable & efficient car rental experience

The car rental service was good, but the instructions were unclear. After landing, the car we needed wasn't available in our terminal. We had to either pay more or go to another terminal. The car options (CRV Hybrid or upgraded to Tiguan) weren't different at all. They said we could just go to the parking lot, but after reaching the other terminal, we still had to handle things at the car rental center and not at the parking lot service center. This caused us to run around the airport several times. In the end, we got the Tiguan without paying extra. Online, both cars are listed as the same, and the hybrid is more fuel-efficient.

Very satisfied

This EUROPCAR company is extremely terrible. On the Zuzuche platform, it indicated that our credit card would be accepted, but when we arrived at the store, they did not acknowledge it and said that Zuzuche platform had nothing to do with them. As a result, they didn't give us the car, refused to cancel the order, and denied a refund, wasting us thousands of yuan.

Our group of four booked a Touran seven-seater online, which was supposed to accommodate four large suitcases. The site showed that the car had seven seats, and the last two seats could be folded down to make more trunk space, which we believed would fit our four suitcases based on past experiences. However, Europcar only provided a Renault five-seater, claiming it could hold four suitcases. When we picked up the car, the staff saw the size of our luggage and we confirmed multiple times if it could fit four suitcases, but the trunk could not accommodate them. We went back to inquire, and they said our booking only included space for four hand luggage items, and that the Renault was in the same class as the car we booked. They suggested switching to a nine-seater Vito, which indeed could fit our luggage and was easier to drive, but this came with an additional fee of 340 euros per day, later reduced to 120 euros per day. We reluctantly accepted and switched to the Vito. After driving for half an hour, we realized the Vito was too large and hard to control, had no rearview camera or sensors, so we returned to request a seven-seater. We ended up with a five-seater Touran instead, which could barely fit our luggage and had no rearview display or sensors. The 120 euro daily fee was not refunded. When we returned the car on April 6, there was a fuel charge of 78 euros, claiming we didn't return the Vito with a full tank. We contested this as the staff didn't inform us about a full-to-full policy, and it was unreasonable to charge 78 euros for a one-hour drive. We drove the Touran for five days and over 1000 km, and refilling the tank near the airport cost only 45 euros. I have requested follow-up from the rental staff, and am very dissatisfied with Europcar.

Car was in a different terminal than where I landed....Europcar was kind enough to bring it to where I was. Though the car was in a usable but damaged condition at various places. They were kind enough to note the same on the contract but I expected to get a car in good condition.

It's relatively expensive...but otherwise smooth.