When I arrived at AVIS, there were 10 groups of customers ahead of me (I say groups because 2 or 3 people might rent a car together, counting as one order), but there was only one counter open. About 10 minutes later, a second counter opened. It took about 15 minutes to process each customer, which was very slow, so I waited for over an hour. I hope AVIS can add more staff to speed up the process when there are long lines. Because there were too many people waiting and too few counters open, I didn't have a chance to check the car for damages when I picked it up. As a result, when I returned the car, they claimed I had caused scratches and was responsible for them even though I had not been in any accidents. Since my car had full insurance, I received an email from AVIS about the damage and am still waiting for further resolution.

You can pick up and drop off the car at airports, and even at different locations. This is extremely convenient because it's hard to get a taxi abroad. Having a car allows you to store luggage, visit friends and family, shop, and go anywhere you want. This company is truly fantastic!

Pretty good

Good service, speed was quite fast.

Unexpected charges appeared. Had to communicate twice to find out that there was an additional fee higher than the rental cost.