Very poor, phone service is unreachable and responses are slow.

The scheduled pickup time was 1:30 PM. The Hertz staff delivered the car at 1:25 PM, so we couldn't get the car before then. The staff waited until we successfully picked up the car before leaving.

Overall service was excellent, with no extra sales pitches or gimmicks. The car was upgraded.

The fully self-service pick-up is quite challenging for inexperienced users. Fortunately, our English was sufficient; it took two phone calls and the self-service machine's camera to get everything sorted. There is almost no information about using the self-service provided on the car rental platform. For those not proficient in English, avoid choosing self-service pick-up. In Bergen, it seems only the airport offers staff-assisted service.