Europcar LISBON AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Wayne Franklin

Portugal

Reviewed: Mon, Jul 15, 2024

About Europcar: 10.0 /10

The counter only checked the document issued by QEEQ, ignoring my notarized Hague Apostille. Europcar's system is mediocre; the address, phone number, and email all need to be handwritten. After explaining that I had purchased all the insurance before departure, the counter did not push additional insurance, which is a good practice among major car rental companies nowadays.

1 days rental

Relevant Reviews on Europcar LISBON AIRPORT

Bella Hamilton

Portugal

1 days rental

Reviewed: Sat, Jun 29, 2024

About Europcar: 8.0 /10

Not bad. I didn't buy insurance in China, thinking it would be better to buy it locally. But the staff on site said that this is a 4*4 high-end model, and it cannot be covered by full insurance. This means that if the car has a major issue, we would have to pay 6000 euros.

About QEEQ: 8.0 /10

Rae Needham

Portugal

1 days rental

Reviewed: Wed, Feb 21, 2024

About Europcar: 10.0 /10

Excellent

About QEEQ: 10.0 /10

Anna Zechariah

Portugal

1 days rental

Reviewed: Mon, Mar 25, 2024

About Europcar: 8.0 /10

Pretty good

Godfery Wheatley

Portugal

1 days rental

Reviewed: Sat, Sep 1, 2018

“Local Stroll”

About Europcar: 6.0 /10

Basic services were good, but the automatic highway toll system rented with the car was incompatible, causing alarms each time we passed a toll gate. On our first attempt to exchange it, we were told it was fine with no issues, so they refused to replace it. Contacting the rental platform didn't help either. We had to follow their advice and try again. The next day, the same alarm occurred on the highway. Finally, after hours of negotiation with local friends helping at the rental office, we got a new system. Everything was fine thereafter, but we were unsure how much we'd be fined for the previous alarms. The rental platform didn't provide effective help in this matter. If we do get fined, I hope the rental platform would handle it properly and positively.