They kept pushing their store insurance, and if you didn't buy it, there was a £2000 fine, which made the experience nerve-wracking. The experience was poor, and instead of a Volvo, I got a Mitsubishi, which felt a bit unfair.

They gave me a car with a broken headlight and told me to fix it myself. They promised a reimbursement when I returned the car, but instead, they said they could only mail a £15 British cheque to my address in China.

okay

The rental company booked the wrong car. The store tried to find another car but couldn't. The car I got was completely different from what was online; it was a cargo van, not a 9-seater. I had to pay 15 times the price to get a car to my destination. I demand compensation.

The car i was given was a Jaguar XE. M, it was ok, it had really good features inside the car, but it was really juicy. I think the car has not been given a service. Also the car was dirty inside and out. But Monika at Alamo was amazing and her customer service was excellent.