The staff at both the pickup and drop-off locations were very friendly.

The service staff were polite and did not forcefully sell insurance. The efficiency of car return inspection was also high. It's just that it was hard to find the service personnel when picking up the car, but there were no major issues. When leaving with the car, the first gate was to take a ticket, which was a bit confusing at first on how to proceed, but fortunately other people in their cars gave tips.

Excellent, everything was great

Quite good, got a free car upgrade and the vehicle was in excellent condition.

The lady didn't know the rule even though she was working there for 27 years as she claimed. The rule is if somebody has an Indian driving licence and they are travelling germany for short term (less than six months) they can hire a car with the same indian driving licence with out an IDP. I requested her and tried to explain her but she wouldn't listen, although i've hired a car so many times in germany & UK with the same licence. She made me go to the local police station and when they confirmed then she gave me the car. This whole process took 2 hours and i was so much depressed by all this.