Aggressively pushed insurance, and my complaints were dismissed. Ended up paying for two insurances both domestically and abroad, costing over 10,000 yuan extra.

We arrived at the scheduled pickup location before the reserved time, only to be told that our reserved car had been returned to another location by the previous customer. We were told to pick it up ourselves from the other location. The staff showed no sense of responsibility, with an attitude like, 'Just go get it yourself.' We had no choice but to take a taxi to the other location, and we are still negotiating compensation with the car rental platform. Despite agreeing to return the car to our scheduled drop-off point, we were charged a one way fee again when returning it, with the staff's attitude being consistently poor. It was a bizarre car rental experience with chaotic management and no sense of service. By the way, the store is actually Hertz.

The service was quite good.

The store counter was very easy to find, the procedures were simple and I got the car quickly. I was lucky to get a brand new car this time. However, there was a minor issue with the air conditioning breaking down halfway through, but it inexplicably fixed itself after half a day. I guess they don't use air conditioning much in Germany.

Hertz did not supply the ordered car but different model ,the guy at the counter was very rude .