Satisfied

There was no upselling throughout the process, and the paperwork was completed very quickly.

The introduction is very detailed and includes brochures.

They just handed you the key and asked you to pick up the car yourself. No staff assistance during pickup. Reserved a Volkswagen three months in advance, but got switched to a Japanese SUZUKI which I am not familiar with. Luckily, the car wasn't complicated, or it would have taken quite some time to figure out, wasting time. Significant service difference compared to Europcar in Germany.

Overall it's okay, but they didn't inform me about a toll fee, which caused me to incur a lot of unnecessary fines later.