Very quick and easy

Tried to sell us additional insurance at time of pickup. Tried to charge for damage already present at time of pickup.

Car was lovely and clean and brand new. Customer service in pick up was poor. Insisted on paying an early pick up charge even though the car was ready and waiting and I was only slightly over the allowed pick up time. one staff member said I could pick it up to 2 hrs early while another said it was 30 mins.

Great service as I had to cancel and rebook my car due to travel changes.

-1h20 d'attente pour prendre un véhicule réservé à l'avance. -Arrivé à 21h50, je dois me débrouiller pour trouver du carburant, réservoir vide au départ. -Facturation de 122.20€ au départ alors que mon bon de réservation mentionne le contraire.

Goldcar agent was insistent on us to buy protection cover and saying cover we bought doesnt cover

Absolutely shocking experience. The details in agreement were totally different than the actual state of car. When I challenged Goldcar staff about tire-pressure monitoring system warning light being on I was told it's ok (it's not ok where I am from, it's serious safety issue), then I have noticed the fuel tank was empty where my contract stated I'm renting car with full tank and returning it with full tank. I was once again been told that it's ok an I can return car empty, too. And when I asked if that is a common practice that contract doesn't match reality the answer I received was "THIS IS MALTA" Very unprofessional approach.