Great experience and greater ride

Overall it was okay. There were five of us with five pieces of luggage: four medium-sized suitcases and one carry-on. The trunk could only fit the four medium-sized suitcases, so it was a bit cramped. The car rental service was fine.

Easy car pickup

They didn't recognize my ID, there were many people processing rentals, they just handed me the keys and I had to find the car myself.

They offer Chinese service, which is very convenient. However, they charge 1 NZD from your credit card, stating it's to test your card, and they don’t refund it. It feels a bit strange, almost like forcibly collecting a tip (similar to going through customs in Southeast Asia).

Exit were amazing, the car was much better than expected. Perfect condition.

Everything was great except the pickup location had moved into the terminal but the instructions still said shuttle bus. It was a nice surprise but ideally we would have been notified.